Communication Skill and Job Performance of Health Records Officer Officers in Osun State Primary Health Care Board

Abstract

Every organization requires the effective utilization and management of effective communication
and its related tools for the passing of important information and for improving workers’
relationship with others. Good communication skill is one of the most important factors in creating
an efficient work environment that promotes productivity and efficiency. Despite the importance
of good communication skill, it was observed that this vital skill is missing in many health records
professionals. Many of the professionals sometimes struggle to convey their thoughts and ideas in
an accurate manner, making it difficult to reach their full potential, hence hindering their job
performance. The main objective of this study is to assess the influence of Communication skills
on Job Performance of Health Records Officers working in Osun State Primary Health Care
Development Board. The study is cross-sectional research using Focused Group Discussion (FGD)
guide to extract information from the Health Records Officers. Data were analyzed using
Descriptive Statistics. The result of the study reveals that a relationship exists between good
communication skills and job performance, productivity and commitment. Based on the findings,
it was concluded that effective communication skills lead to good human relations, promotes Job
performances and organization goal attainment. It was recommended that the Health Information
Officers working in Osun State Primary Health Care Development Board should adopt good
communication skills and strategies to enable them communicate effectively if they are to promote
good relationship which will help them to demonstrate high job performance in their chosen career